Do you ship internationally?

Yes, we currently ship to Australia, New Zealand and Singapore. If you are interested in shipping to another country please feel free to contact us.

Do you have a physical store?

No, we are an online store only.

How do you send orders?

We dispatch all our orders via the Australia Post trackable services. We have two options for delivery: standard and express post. 

How much I will pay for delivery?

You can choose between standard parcel post and express post delivery at the checkout.

AUSTRALIA

NSW & ACT VIC, QLD, SA, WA, TAS, NT
Standard domestic Flat rate - A$ 5.00 Flat rate - A$ 7.00
Express Post Flat rate - A$ 12.00 Flat rate - A$ 17.00

 

 NEW ZEALAND

Standard domestic Flat rate - A$ 7.50
Express Post Flat rate - A$ 17.50

 

SINGAPORE

Delivery option up to 0.5kg 0.5 - 1kg 1 - 1.5kg 1.5-2kg >2kg
Standard domestic A$10.20 A$13.50 A$16.50 A$19.90 A$23.20
Express Post A$20.50 A$23.50 A$26.50 A$31.00 A$34.00

 

How long will it take for me to receive my order?

We dispatch most of our orders within 1-2 business days. The amount of time it then takes to get to you depends on what sort of postage you choose at the checkout and your destination.

Standard domestic deliveries can take between 3-10 days to arrive. Express domestic post is guaranteed next day delivery for a majority of Australians (except for NT and WA).

Please keep in mind that our processing times and Australia Post delivery times might be longer during special occasions like holidays.

Can I track my order?

Yes, you can track your order. We will send you a tracking number once your order is paid and dispatched.

What is a PRE-ORDER?

Due to popular demand, some products may be released early for sale, and these will be listed online under pre-order tab. A Pre-Order is the term used when an item is currently out of stock, but will arrive back in stock within a certain time frame.

What if I order other items as well as PRE-ORDER?

If you have multiple pieces on your order, any pieces currently in stock will be dispatched to you together with the Pre-Ordered item, when it becomes available.

 

If you have any other questions please contact us at shop@haveapoint.com.au

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